Customer-Supplied Item Waiver

At Urban Imprints we prefer to work on garments and items we obtain from our suppliers. We use items that have been tested and proven to provide quality results with embroidery, screen printing, and heat press transfers. Urban Imprints will accept customer-supplied garments and items for embroidery and heat press transfers on a case-by-case basis.

This waiver must be submitted on all customer-supplied item orders before production will be scheduled.

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ALL ITEMS MUST BE NEW - We will not embroider or heat press previously worn, washed, or soiled garments.

Urban Imprints is not responsible for replacement/reimbursement should customer-supplied items become damaged in the embroidery or heat press process.

Your product(s) is/are your responsibility. Customer-supplied items cannot be guaranteed in any way. In the event of an error or damage to the item, we will not be able to replace the item nor issue a refund for any materials used or time spent on the project.

I understand that Urban Imprints is not responsible for any uncontrollable manufacturing mishaps, such as machinery malfunctions, unexpected performance of customer-supplied items, etc. Urban Imprints is not liable for replacement of / reimbursement for supplied items damaged in the embroidery and heat press transfer process.

Items must be delivered, unboxed/unbagged and with a list of what's being provided. Urban Imprints will assess a fee of $.50 per item to unpackage individually boxed/bagged items and a fee of $.50 per item to inventory supplied items (items that we can source from our suppliers).

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